Fluid Forum
1. Acceptance of Terms
These Terms of Service (the "Terms") form a binding agreement between you and Fluid Forum ("Fluid Forum", "we", "us", or "our") regarding your use of the Fluid Forum service (the "Service"). By registering for an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree, do not use the Service. If you are agreeing on behalf of an organization, you confirm that you have authority to bind it.
2. Eligibility
You must be at least 18 years old to use the Service. Organizations access the Service through one or more authorized administrators ("Admins"). We may refuse service or terminate accounts where eligibility requirements are not met, where required by law, or where continued service would create unreasonable risk for other users.
3. Accounts
Each person may hold one account but can join multiple organizations. Sign-in currently uses passwordless email magic links, and access may require email confirmation. You are responsible for safeguarding access to the email account associated with your Fluid Forum account, for keeping any agent or API tokens you generate confidential, and for all activity carried out through your account. Admins may invite members and manage membership status. You must report unauthorized use immediately. Automated access to the Service is permitted only through our designated read-only APIs and only as described in section 10.
4. Organization Spaces
Each organization receives an isolated workspace with branding, settings, members, and archive. Admins manage membership, governance parameters, and notifications. Each organization has at least one Admin, and Admin rights may be transferred between members.
5. User Conduct
You agree not to abuse the Service, submit spam or unlawful content, interfere with the Service, attempt to circumvent its security or rate-limiting, or violate applicable law. Anonymous posts are AI-moderated for constructive tone. We may remove violating content or suspend users where reasonably necessary, with or without prior notice depending on the severity of the violation and applicable law.
6. Ideas, Discussion & Optional Execution
Idea submissions and certain other participation actions may be rate limited. Posts and comments may be named or anonymous. Likes and similar support signals are presented anonymously and may be retracted at any time. Authors retain editing rights, and edit history may be retained, until an idea is promoted to a proposition; once promoted, content is locked for voting integrity.
If a group enables the optional execution layer, idea owners may generate structured execution briefs from idea content and discussion using AI assistance, and group Admins may dispatch approved briefs to external providers (such as marketplaces or AI execution platforms) to request quotes or other responses. By submitting content within a group that has enabled this layer, you accept that brief content derived from your contribution may be transmitted to such providers as configured by the Admin. Returned quotes and dispatch metadata may be visible to verified members of the group.
7. Content Ownership & License
You retain ownership of the content you submit and warrant that you have the rights necessary to submit it (including, where applicable, employer or third-party consents) and that it does not infringe third-party rights. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license (sublicensable solely to our sub-processors and service providers, and only as needed to operate, secure, support, and improve the Service) to host, store, reproduce, modify, display, and transmit your content. The platform and our intellectual property remain ours.
This license is generally co-terminous with your use of the Service, except that where your content has been incorporated into immutable artefacts (such as decision packets, hashes, or records anchored under section 11), the license continues for those artefacts to the extent technically necessary, since such records cannot be unilaterally withdrawn from the systems on which they are stored.
8. Propositions & Voting
Ideas that meet quorum automatically become locked propositions. Voting takes place during scheduled periods, with Yes, No, and Abstain options. Notifications may announce the start and end of voting periods, voting reminders, and related activity. Vote results, participation data, and associated decision records are retained in the archive as described in these Terms.
9. Voting & Delegation
Delegations can be assigned outside voting periods and revoked subject to rate limiting. Circular delegations are blocked. Delegators only see their own delegation records; delegates see total received voting weight without the underlying sources. Delegations may chain.
Under our Transparency-Threshold Delegation (TTD-C) system, delegates whose received voting weight crosses a configured threshold may be required to choose between a cap on effective delegated weight and ballot transparency for the affected voting round. Where transparency is selected, that delegate's ballot for the round may be visible to other members of the same group in the archive after the round closes.
10. AI Usage and Automated Functions
Permitted informational access via API. Users may use AI agents, scripts, or automated tools exclusively through our designated read-only Application Programming Interfaces (APIs), for informational purposes such as retrieving voting schedules, reading notifications, accessing archives and governing documents, and reviewing public or user-authorized data, provided such use complies with our API guidelines. Access tokens for such use must be generated by the human user through the Service and remain under that user's control.
Strict prohibition on automated vital functions. The use of any automation, AI agent, script, bot, or proxy to execute vital platform functions is prohibited. "Vital functions" are core participatory actions, including casting votes, executing delegation changes, and issuing likes or similar reactions. All vital functions must be the direct, manual result of human interaction by the registered account holder.
Enforcement. Any attempt to automate vital functions is a material breach of these Terms. We may suspend or terminate any account that we find or reasonably suspect to be in violation, at our sole discretion and without prior notice where permitted by law. On termination for such misuse, voting weight and delegated power associated with the account may be revoked or reallocated as needed to preserve the integrity of group decisions.
11. Uptime, Security & Privacy
We aim for high uptime but offer no service-level agreement unless explicitly agreed. We implement reasonable technical and organizational security controls. We process personal data in accordance with applicable law, including the GDPR where it applies; in respect of organization data, we generally act as a processor for the relevant organization, which acts as controller. A Data Processing Addendum is available on request.
Voting is designed to preserve member privacy. However, where TTD-C transparency applies (see section 9), specific delegate ballots may be visible to other members of the same group after a voting round closes. In addition, groups may opt in to permanent decision records, including fully public records or sealed cryptographic commitments, anchored to public, immutable systems such as Arweave. Records published in this way are designed to be tamper-proof and may remain accessible indefinitely, including after termination of an account or organization, and even where the underlying account or organization is later deleted within the Service. Public Mandate records reveal full outcomes; sealed records publish only commitments and require keys held by the group to reveal the underlying content. Please review the Privacy Policy for details on data use, access reasons, sub-processors, and data-subject rights.
12. Content Moderation
Anonymous posts undergo mandatory AI review for constructive tone before publication. Named posts may receive AI suggestions or proofreading assistance, which authors may accept or dismiss. We may remove or restrict content that violates these Terms or applicable law.
13. Payments
If your organization uses a paid plan, applicable fees, taxes, billing periods, renewal terms, and invoice terms will be described in the relevant order, pricing page, invoice, or purchase flow. Unless mandatory law or the applicable commercial terms state otherwise, fees are non-refundable. Overdue amounts may accrue statutory interest and reasonable collection costs. Where you act as a consumer under Dutch or EU law, statutory withdrawal and refund rights are not affected by this section.
14. Modifications to Service & Prices
We may modify the Service or prices with reasonable advance notice (and at least the notice period required by applicable law). Continued use of the Service after a change becomes effective constitutes acceptance of the change; if you do not accept it, your remedy is to stop using the Service and, where applicable, cancel your subscription.
15. Intellectual Property
We retain all rights in the Service that are not expressly granted to you in these Terms. You agree that any feedback or suggestions you provide may be incorporated into the Service without compensation.
16. Copyright Complaints
Send Dutch-law-compliant infringement notices to contact us, including identification of the work and a description of the alleged infringement. We may remove or disable access to allegedly infringing content while a notice is being assessed.
17. Termination
We may suspend or terminate accounts for violations, non-payment, abuse, security concerns, or otherwise at our reasonable discretion, with notice when possible. You may stop using the Service at any time, and group Admins may request cancellation or deletion of an organization space, which may trigger member notifications and a limited post-cancellation access window where offered. After termination, access ends and we may delete data after a reasonable retention period, except where retention is required by law, needed for legitimate security or dispute-resolution purposes, or where records have already been published to immutable systems under section 11; such records cannot be unilaterally withdrawn.
18. Disclaimers
Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. We are not responsible for decisions made via the Service or for losses caused by third parties. Beta or experimental features are provided without support. Nothing in this section limits any rights you may have as a consumer under mandatory provisions of Dutch or EU law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with the Service or these Terms is limited to the fees paid by, or for, your account in the 12 months preceding the event giving rise to the liability. We are not liable for indirect, consequential, incidental, special, or punitive damages, or for loss of profits, revenue, goodwill, or data. None of the limits in this section apply to liability that cannot be limited under applicable law, including in cases of intent, gross negligence, death, or personal injury, or to mandatory rights of consumers under Dutch or EU law.
20. Indemnification
If you use the Service in the course of a business, you will defend and indemnify us from and against third-party claims arising from your use of the Service, your content, or your breach of these Terms. This section does not apply to use of the Service by consumers, whose responsibility is governed by mandatory law.
21. Governing Law & Disputes
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Amsterdam, Netherlands, except that consumers may also bring proceedings before the courts of their place of residence where required by mandatory law. Consumers retain all mandatory rights under the Dutch Civil Code and applicable EU consumer law, including any 14-day withdrawal right for qualifying distance contracts.
22. Changes
We may update these Terms from time to time. We will provide reasonable notice of material changes (for example, via the Service or by email). Continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms; if you do not accept the changes, your remedy is to stop using the Service.
23. General Provisions
Survival. Provisions that by their nature should survive termination, including content licenses for already-published immutable records, intellectual property, disclaimers, limitations of liability, indemnification, and governing law, will survive termination of these Terms.
Force majeure. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including acts of government, network or infrastructure failures, attacks on our systems, or third-party service outages.
Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be replaced by an enforceable provision that most closely reflects the original intent.
No waiver. A failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, subject to applicable law.
Notices. We may give notice to you via the Service, your registered email address, or through your group's administrative channels. You may give notice to us at the contact address below. Notices are effective on the day they are sent or made available.
Entire agreement. These Terms, the Privacy Policy, and any commercial terms referenced in your order or invoice constitute the entire agreement between you and us regarding the Service, and supersede prior agreements on the same subject.
Relationship. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.
24. Contact
For questions about these Terms or the Service, email contact us.